Now Hiring - Product Sales Specialist in Agoura Hills, CA

POSITION/TITLE: Product Sales Specialist

REPORTS TO: Director of Sales Operations

ABOUT WRENCHERS:

Wrenchers is a leading global distributor of high-quality lifting systems, specialty tool, and equipment solutions for the professional vehicle service industry. Our product lines include a broad range of service lifts and parking systems, hand and power tools, tool storage, vehicle diagnostics, and various shop essentials including wheel service equipment and collision repair. Wrenchers team members enjoy a fast-paced and challenging environment that rewards passion and hard work. We give every employee the personal latitude to direct his or her own professional development. Wrenchers offers staff members a compelling package, which includes competitive base pay, superior benefits, an outstanding work environment, and opportunities for career development. Through these comprehensive offerings, every individual has the chance to achieve significant growth, both financially and professionally.

JOB SUMMARY:

The Product Support Specialists are responsible for working the sales leads given to them with a final expected result of a sale made. This main task involves organization, research, and planning to ensure the best possible outcome. It is essential for Product Support Specialists to effectively provide detailed information on various products, programs, or services offered by Wrenchers.

KEY TRAITS AND CHARACTERISTICS:

Able to focus on the big picture while being passionate about every minute detail

An excellent communicator and comfortable working with cross-functional teams

A true Problem Solver – can think holistically and present scenarios to solve the problem at hand

Comfortable operating in ambiguity. Apply process where it creates value, and design process where necessary

KEY RESPONSIBILITIES:

· Devise strategies and techniques for achieving sales targets and decide the future course of action for sales leads.

· Contact and sell each one of the sales leads provided by effectively administering sales techniques.

· Learn and understand how to effectively introduce and sell all BendPak products including new products, procedures, services, and tools by attending departmental and training meetings.

· Study and learn how to differentiate BendPak products from competitors.

· Schedule appointments and follow up with sales leads until closed.

· Communicate with existing and new leads for up-to-date conditions on pricing, service, and the latest product release launches.

· Maintain the integrity of BendPak’s MRP pricing program.

· Continuously update existing and new leads with product modifications, changes, and enhancements.

· Maintain professionalism, diplomacy, sensitivity, and tact to represent BendPak in a positive manner.

· Continually update and maintain BendPak provided CRM platform with new and relevant customer information.

· Write up customer orders quickly and accurately to ensure a positive customer experience.

· Coordinate with Shipping Department to ensure customer orders are shipping in a timely manner.

· Resolve any issues with customer dissatisfaction of a product or service.

· Sales leads must be contacted within 1 hour of assignment.

EVALUATION:

All sales representatives will be evaluated on a weekly and monthly basis to ensure expectations are being met. Evaluations will cover the following areas:

· Sales: All Product Support Specialists will be responsible for generating a minimum of revenue per month from the sales leads provided.

· Closing Percentage: All Product Support Specialists will be responsible for a minimum % closing ratio per month from the sales leads provided.

· Organization: All Product Support Specialists will be responsible for organizing BendPak provided CRM platform ACTIVITIES to ensure all sales leads are being followed up on in a timely manner. Each sales lead must be contacted on the day the ACTIVITIES are scheduled. No overdue ACTIVITIES will be tolerated.

· Proactive Follow Up: All Product Support Specialists will be responsible for scheduling lead follow ups and maintain their own workload. No fewer than 25 follow ups will be scheduled each day.

NOTES:

· Each Product Support Specialist will receive an equal share of sales leads per month with no established minimum or maximum.

· Sales Orders with mistakes resulting in a significant financial loss for BendPak will result in a forfeiture of additional compensation on that order.

REQUIREMENTS AND TECHNICAL COMPETENCIES:

· 2+ years of sales experience

· Strong customer service

· Excellent knowledge of MS Office, including Outlook, MS Word, MS Excel, and general internet use.

· Must be able to accurately type between 40 and 60 wpm.

· Must be proficient in English written and communication skills.

· Has working knowledge of ERP or other Order Processing systems.

· Strong data entry skills

· Strong written and oral communication skills

· Professional demeanor

· Comfortable performing repetitive tasks

· Highly motivated and target-driven

· Excellent communication and understanding skills

· Strong time management, planning, and organizational skills

· Ability to analyze and research data and resolve discrepancies

· Ability to employ deductive reasoning and critical thinking skills

· Ability to multitask in a deadline-driven environment and shift priorities as needed

· Ability to seek out information and resolve issues

· Comfortable working autonomously and independently but within a team in a fast-paced environment

· Bilingual a plus, strong English plus any other language.

WORK ENVIRONMENT and PHYSICAL DEMANDS:

· This job operates in a professional office environment and is typical of a call center operation.

· The noise level in the work environment is typical of that of a call center operation.

· This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, and various computer programs.

· The Product Support Specialist position is routinely required to sit, stand, walk, climb stairs, touch, see, and hear; occasionally operate machinery and occasionally lift up to 45 pounds.

· While performing the duties of this job, the employee is regularly required to walk, talk and hear.

· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

· Able to frequently sit for long periods of time.

· Work independently on repetitive tasks and assist others

· May be exposed to hazardous materials and will be working near moving machinery (in training and troubleshooting capacity)

· Able and willing to follow Company safety rules and policies without hindrance

Job Type: Full-time

Pay: $16.90 - $31.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Agoura Hills, CA 91301: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales: 2 years (Required)

Work Location: In person